8 YEARS + EXPERIENCE

WNS GLOBAL SERVICES

Deputy Manager - Robotics Process Development

Working Experience at WNS Global Services under UK Aviva client for 1+ years and currently working as the Operations Deputy Manager and handling a team on process improvements driving standardizing, increase accuracy and quality, cycle time reduction achieving FTE reduction of processes.

Working Exposures;

Process Development using RPA in Blue Prism (Robotics Process Automation).
Certified Lean Kaizen for continuous improvement.
Communicates with UK clients on developing Software Tools.
Developed more than 30 Excel VBA, Formula, and Macro Tools for Cycle Time Reduction, Reduction of Unreconciled balances, Increase quality and accuracy reducing root causes, Automation of Reports and Journal processes.
Ongoing Yellow Belt Project on Journal TAT.
League Champion for Highest Quality Net Savings
Competency Based Interviewer
Certified Trainer at WNS and conducting trainings on Advance Excel Formula and VBA programming.

ABEYSEKARA FORWARDERS

IT Manager - Wharf Assistant

Working Experience at Air Cargo Customs under Abeysekara Forwarders for 4 years as IT Manager and Wharf Agent with CHA (Custom House Agent) holder. Developed Import Entire process documentation standardizing the as is process re-engineering to reduce time and cost. Handle company Web site providing necessary SEO methods and functions.

Working Exposures;

•Imports and Exports.
•Abeysekara forwarders Web site Developing.
•Customs Cusdec Generator (Desktop application in Excel VBA).
•Preparing needed documentation (MS Office).
•Handling IT application.

DIALOG AXIATA PLC

Customer Service

Working Experience Part-time at Dialog Axita PLC in Vauxhall Street for 1 year as a Call Center Officer.

Working Exposures;

•Postpaid and Prepaid Customers handling.
•Postpaid and Prepaid profile handling.
•Customer Complaint and Inquiry handling.
•Value Added Service information provider.
•Customer web account handler.

PROVIDENCE BPO

Technical Help Desk

Working Experience at Providence BPO for 8 months as a Customer Service Representative.

Working Exposures;

•Handling American Customers.
•Handling Avaya application.
•Handling Customer VISA cards.
•Web information provider.
•Perfect Customer verifications.
•Working USA 13 hours shifts.